| Q. |
Will Identity Checks include changes that have taken place at my bank? |
| A. |
When banks merge, change names or revise their operations, this can sometimes affect how your checks should be produced. If you think your bank has made recent changes or if you just want to follow up on its status, call Identity Checks Customer Service at 1-800-874-5910. Our database is updated very often, so we probably will already have your bank's changes. If an MICR Specification Sheet is needed for the changes, we'll give you easy instructions for getting it. |
| Q. |
What does an "MICR Specification Sheet" do? |
| A. |
An MICR Specification Sheet is a form that provides the proper numbers and spacing so your checks will scan correctly at your financial institution. Your local bank branch has all the details, and Identity Customer Service will walk you through the process: 1-800-874-5910 |
| Q. |
Is there a place for my phone number, license number or other information on my checks? |
| A. |
Yes. On the personalization page, use the line marked "Other" to include information in addition to name and address. |
| Q. |
How do I place my order with Identity Checks? |
| A. |
You have two options:
1) Submit your order online via our SECURE server.
2) Place an order through our shopping cart and choose our Mail/Fax order form which can be submitted via mail or fax. |
| Q. |
How soon will I receive my checks? |
| A. |
| Ship Method: |
From Date Order is Placed |
From Date Order is Shipped |
Standard Shipping
to Continental U.S.: |
2-3 weeks |
5-10 business days |
Standard Shipping
to AK, HI, VI, PR: |
3-4 weeks |
10-15 business days |
Fast Forward Delivery
to Continental U.S.: |
5-8 business days |
2-5 business days |
Fast Forward Delivery
to AK, HI, VI, PR: |
8-10 business days |
5-7 business days |
| * Ship times are approximate. Please note that items are shipped in separate packages and may arrive separately. Please allow an appropriate amount of time for additional packages to arrive. |
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| Q. |
Can I check on my order? |
| A. |
You can check your order's status on our web site. Simply go to the Order Status page, enter your information and we will return the status of your order. You can also call toll-free: 1-800-874-5910 |
| Q. |
How do I use the coupon I clipped? |
| A. |
If you are a first time customer, you will be able to enter the offer code from your coupon to receive the discount from your ad. |
| Q. |
Why did I receive my order in separate packages? |
| A. |
Our aim is to get your order to you accurately and quickly. To maintain efficiency in our manufacturing plant, we ship products as soon as they are complete. This means parts of an order could be packaged separately-especially if you've ordered multiple products. All items in your order should arrive within 5 days of the first package. If you have questions, please contact Identity Customer Service via our web site or by telephone: 1-800-874-5910 |
