| Q. |
Will Identity Checks include changes that have taken place
at my bank? |
| A. |
When banks merge, change names or revise their
operations, this can sometimes affect how your checks should
be produced. If you think your bank has made recent changes
or if you just want to follow up on its status, call Identity
Checks Customer Service at 1-800-874-5910. Our database is updated
very often, so we probably will already have your bank's changes.
If an MICR Specification Sheet is needed for the changes, we'll
give you easy instructions for getting it. |
| Q. |
What does an "MICR Specification Sheet" do? |
| A. |
An MICR Specification Sheet is a form that provides
the proper numbers and spacing so your checks will scan correctly
at your financial institution. Your local bank branch has all
the details, and Identity Customer Service will walk you through
the process: 1-800-874-5910 |
| Q. |
Is there a place for my phone number, license number or
other information on my checks? |
| A. |
Yes. On the personalization page, use the line
marked "Other" to include information in addition to name and
address. |
| Q. |
How do I place my order with Identity Checks? |
| A. |
You have two options:
1) Submit your order online via our SECURE server.
2) Place an order through our shopping cart and choose our Mail/Fax
order form which can be submitted via mail or fax. |
| Q. |
Can I check on my order? |
| A. |
You can check your order's status on our web
site. Simply go to the Order Status page, enter your information
and we will return the status of your order. You can also call
toll-free: 1-800-874-5910 |
| Q. |
How do I use the coupon I clipped? |
| A. |
If you are a first time customer, you will be
able to enter the offer code from your coupon to receive the
discount from your ad. |
| Q. |
Why did I receive my order in separate packages? |
| A. |
Our aim is to get your order to you accurately
and quickly. To maintain efficiency in our manufacturing plant,
we ship products as soon as they are complete. This means parts
of an order could be packaged separately-especially if you've
ordered multiple products. All items in your order should arrive
within 5 days of the first package. If you have questions, please
contact Identity Customer Service via our web site or by telephone:
1-800-874-5910 |
