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Customer Service > General Ordering Questions

General Ordering Questions

Q. Will Identity Checks include changes that have taken place at my bank?
A. When banks merge, change names or revise their operations, this can sometimes affect how your checks should be produced. If you think your bank has made recent changes or if you just want to follow up on its status, call Identity Checks Customer Service at 1-877-286-0084. Our database is updated very often, so we probably will already have your bank's changes. If an MICR Specification Sheet is needed for the changes, we'll give you easy instructions for getting it.
Q. What does an "MICR Specification Sheet" do?
A. An MICR Specification Sheet is a form that provides the proper numbers and spacing so your checks will scan correctly at your financial institution. Your local bank branch has all the details, and Identity Customer Service will walk you through the process: 1-877-286-0084.
Q. Is there a place for my phone number, license number or other information on my checks?
A. You may include up to 5 lines of personalization on your checks. For your protection and due to laws in several states, printing social security numbers on any material to be delivered by mail is no longer permitted. For security reasons, Identity Checks recommends that you avoid from including your driver's license number on your checks.
Q. How do I place my order with Identity Checks?
A. You have three options:
1) Submit your order online via our SECURE server.
2) Call toll-free 1-877-286-0084 (2-box minimum and phone fee apply).
3) Order by mail.
Q. Can I check on my order?
A. You can check your order's status on our web site. Simply go to the Order Status page and follow the directions to check the status of your order. You can also call toll-free: 1-877-286-0084.
Q. How do I use the coupon I clipped?
A. If you have a printed advertisement with an Offer Code in the coupon section, you may enter that code during checkout to receive the pricing you see in the ad. If you have ordered from Identity Checks before, you are not eligible for first-time customer offers.
Q. Why did I receive my order in separate packages?
A. Our aim is to get your order to you accurately and quickly. To maintain efficiency in our manufacturing plant, we ship products as soon as they are complete. This means parts of an order could be packaged separately-especially if you've ordered multiple products. All items in your order should arrive within 5 days of the first package. If you have questions, please contact Identity Customer Service via our web site or by telephone: 1-877-286-0084.
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